Privacy Policy

Knct’d (“KNCT,” “we,” “us,” or “our”) provides tools for sharing contact information, organizing professional connections, and sending follow-up communications. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the KNCT mobile app, our websites, including getknctd.com, and related services (collectively, the “Services”).

Information we collect

Account and profile information

When you create or use a KNCT account, we may collect your name, email address, phone number, company, job title, website, profile photo, account identifier, and other information you choose to place on your KNCT profile or public card.

Connection information

When someone connects with a KNCT user, we may collect the information that person submits, such as first and last name, email address, phone number, and consent choices. We also store information associated with the introduction, such as the date, selected follow-up mode, and event details.

Messages and other content

We may store follow-up email and text-message content, templates, email signatures, event names and locations, event dates, and other content you create or provide through the Services.

Connected email accounts

If you connect Gmail or Outlook, KNCT receives the email address associated with the connected account and authorization credentials needed to send messages on your behalf. KNCT requests sending access and basic account details needed to identify the connected mailbox. KNCT does not request permission to read your inbox. Authorization credentials are stored securely and are removed or made unusable when you disconnect the mailbox or revoke access with the provider.

Google User Data

If you choose to connect a Gmail account to KNCT, KNCT accesses only the Google user data necessary to provide the connected-email feature.

Data we access

KNCT receives the email address associated with your connected Google account and OAuth authorization credentials that permit KNCT to send email on your behalf. KNCT requests the Gmail send permission (https://www.googleapis.com/auth/gmail.send). KNCT does not request or access your Gmail inbox, received messages, contacts, drafts, labels, attachments, email history, or other mailbox content.

How we use Google user data

KNCT uses connected Google account information only to identify the sending account and to send follow-up emails that you have configured through KNCT. Google user data is not used for advertising, profiling, credit or lending decisions, or other unrelated purposes.

Data sharing and transfers

KNCT does not sell Google user data. KNCT does not transfer Google user data to advertisers, data brokers, or other third parties for their independent use. Information may be processed by service providers acting on our behalf only as necessary to operate, secure, and provide KNCT's user-facing functionality.

Data protection

Google OAuth credentials are handled on KNCT's server infrastructure and are not exposed to the mobile application. Stored mailbox authorization credentials are encrypted using authenticated encryption, and access is restricted to server-side systems necessary to provide the connected-email feature.

Retention and deletion

KNCT retains connected-mailbox authorization credentials only while the Gmail account remains connected and they are necessary to provide the requested functionality. Disconnecting the mailbox deletes KNCT's stored authorization credentials and cancels pending follow-up emails associated with that mailbox. Deleting your KNCT account also disconnects the mailbox and deletes those stored credentials.

Google API Services User Data Policy and Limited Use

KNCT's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. KNCT does not use Google Workspace API user data to develop, improve, or train generalized artificial intelligence or machine-learning models, and does not transfer Google Workspace API user data to third-party AI or machine-learning services for model training.

Photos

If you choose a profile photo, KNCT processes and stores that image so it can appear on your profile or public card. KNCT does not require access to your entire photo library beyond the photo-selection functionality you choose to use.

Purchases and subscriptions

If you purchase a KNCT subscription through an app store, we may receive information about the subscription, such as product or plan, subscription status, renewal or expiration information, and related transaction status. We do not receive your full payment-card number from Apple or other app stores.

Technical and service information

We and our service providers may process technical information needed to operate, secure, troubleshoot, and improve the Services, such as request logs, authentication events, service errors, and security-related information. KNCT does not use this information for cross-app advertising tracking.

How we use information

• Authenticate users and maintain KNCT accounts.
• Create and display profiles and public contact cards.
• Save, organize, and display professional connections.
• Schedule and send follow-up emails and text messages at the user’s direction.
• Connect supported email accounts and send messages through those accounts.
• Provide subscription features and manage plan entitlements.
• Operate, secure, debug, maintain, and improve the Services.
• Comply with legal obligations and enforce our terms and policies.

How we disclose information

We do not sell personal information and do not use personal information for targeted advertising or cross-app tracking. We may disclose information to service providers that process data on our behalf when necessary to provide the Services, including:

• Supabase for authentication, database, and file-storage infrastructure.
• RevenueCat for subscription and entitlement management.
• Apple and applicable app-store providers for in-app purchases and subscription processing.
• Google or Microsoft when you choose to connect Gmail or Outlook so KNCT can send email through your connected account.
• Hosting, security, and infrastructure providers that help us operate the Services.

We may also disclose information when required by law, to protect the rights and safety of KNCT, our users, or others, or as part of a merger, acquisition, financing, or sale of all or part of our business, subject to applicable law.

Public cards and information shared with other people

A KNCT public card is designed to share professional contact information. Information you place on a public card may be visible to anyone who has the card link or QR code. When a visitor submits their information through a public card, that information is shared with the KNCT user whose card they are connecting with.

Email and text-message follow-ups

KNCT may schedule follow-up communications only as configured by the KNCT user and, where applicable, based on the recipient’s consent. Email follow-ups send from the KNCT user’s connected Gmail or Outlook account when automatic email is enabled. Text follow-ups are composed on the KNCT user’s device and sent only when that user opens Messages and taps Send from their own phone number; KNCT does not send text messages on the user’s behalf.

Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and why we process it. Connected-mailbox authorization credentials are no longer used after the mailbox is disconnected or access is revoked.

Your choices and rights

You may update profile information in the app, disconnect a connected email account at any time, and permanently delete your KNCT account from Settings in the mobile app. Depending on where you live, you may also have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.

To make a privacy request or request help with account deletion, contact us at privacy@getknctd.com. We may need to verify your identity before completing a request.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

International processing

Our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers of personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above and, when required, provide additional notice.

Contact us

Questions or requests about privacy can be sent to privacy@getknctd.com.