Knct’d support
A little help.
A better connection.
From your first digital card to your next follow-up, we’re here to help you keep things moving.
Get in touch.
Have a question, found a bug, or need help with your account? Send us an email.
support@getknctd.comHelp us help you
Include your account email, device model, and a short description of what happened. A screenshot can help, too.
Please don’t send passwords, sign-in links, or payment card details.
A good place to start
Common questions
I haven’t received my sign-in email.
Check that you entered the correct email address, then look in your inbox and spam folder. If you request another sign-in link, use the most recent email and open the link on the device where you use Knct’d.
How do I share my business card?
Open My Card in the app and show your QR code to your new connection. They can scan it to open your public card and exchange contact details.
My email follow-ups aren’t sending.
Check your connected email account, your follow-up settings, and your plan’s remaining allowance. If your email account needs to reconnect, complete that step and try again. Contact us if the issue continues.
My paid plan isn’t showing up.
Open the upgrade or plan screen in Knct’d and choose Restore purchases. Make sure you’re signed into the store account you used for the original purchase.
How do I manage or cancel my subscription?
For an iPhone purchase, open your iPhone’s Settings, tap your name, then Subscriptions, and select Knct’d. For a Google Play purchase, open Google Play and go to Payments & subscriptions, then Subscriptions. Deleting the app does not cancel a subscription.